Last updated: 6 October 2026

We want you to love what you buy from PopCultArt. This policy explains how to return an item, and what happens if something arrives faulty or damaged. It doesn't affect your legal rights.

Changed your mind? 30-day returns

You can cancel your order and return any item within 30 days of receiving it, for any reason. If your order arrives in more than one delivery, the 30 days start when you receive the last item. If your order hasn't been dispatched yet, just email us and we'll cancel it and refund you in full.

How to return an item

1. Email mail@popcultart.com within 30 days of delivery, with your order number and the items you're returning. We'll confirm we've received your request.

2. Send the items back within 14 days of telling us, to: PopCultArt, 14 Norval Road, North Wembley, London HA0 3TE, United Kingdom. Please don't send items to the artist or manufacturer.

Condition: please return items unused and in the condition you received them, in their original packaging where possible. You're welcome to unroll and inspect a print as you would in a shop. If an item has been handled more than that (for example framed, trimmed, or a pin worn), we may reduce your refund to reflect the loss in value.

Return postage: you pay to send a change-of-mind return back to us. We recommend a tracked service and keeping your proof of postage.

Your refund: we refund the price of the items and the standard delivery charge you paid, to your original payment method. We do this within 7 days of receiving the items back, or of you sending us proof of postage if that's sooner. If you cancel before receiving your order, we refund you within 14 days of you telling us.

Sale items

You can return sale items within 14 days of receiving them, in the same way as above. After 14 days, the 30-day returns window applies to full-price items only. Your rights for faulty or damaged items (below) apply to sale items too.

Faulty, damaged or not as described

If an item arrives faulty, damaged or not as described:

• Email mail@popcultart.com as soon as you can, ideally within 7 days of delivery, with photos of the item and the packaging. Please keep the packaging until we've sorted it out.

• Within 30 days of delivery, you can choose a full refund or a replacement. Many of our pieces are limited editions, so if a replacement isn't available, we'll refund you in full.

• We'll cover the cost of sending it back, or let you know if we don't need it returned.

• After 30 days, you still have your legal rights to a repair, replacement or refund.

This doesn't cover damage after delivery, or the small differences between each hand-pulled screenprint and the images on our website, which are part of how these prints are made.

Parcels that don't arrive

See our Shipping Policy. If your parcel is lost, we'll send a replacement or give you a full refund.

Items that can't be returned

Custom-framed items or anything personalised or made to your specification can't be returned for a change of mind. They're still covered if they arrive faulty or damaged.

Exchanges

We don't swap items for a different product. Please return the item for a refund and place a new order.

Late or missing refunds

Refunds can take a few days to appear, depending on your bank or card provider. If you haven't received yours after that, please check with your bank, then email us and we'll look into it.

EU customers

This policy gives you at least your 14-day right of withdrawal under EU law. You can cancel by email, or by using this form if you prefer:

To: PopCultArt, 14 Norval Road, North Wembley, London HA0 3TE, United Kingdom – mail@popcultart.com I hereby give notice that I withdraw from my contract of sale of the following goods: ___ Ordered on / received on: ___ Order number: ___ Name: ___ Address: ___ Signature (only if sent on paper): ___ Date: ___

Contact

PopCultArt (Lazy Llama Ltd), 14 Norval Road, North Wembley, London HA0 3TE, United Kingdom mail@popcultart.com