Shipping Policy

Every PopCultArt order is packed by hand and sent from London, UK. Prints are sent rolled in a sturdy tube or flat in rigid packaging; pins are boxed or padded. Every order is sent with tracking, and you'll get an email with your tracking link when it's on its way.

Dispatch times

Many of our pieces are limited editions sourced from official partners, so dispatch times depend on the item:

• Ready to Ship items (in our Ready to Ship collection): dispatched within 7 days.

• Pins: dispatched within 7 days.

• Prints: dispatched within 28 days. Most prints are sourced to order from our licensed partners, so they take a little longer to reach us before we send them on to you.

If your order contains items with different dispatch times, we'll usually send everything together once the whole order is ready.

Delivery times (after dispatch)

• UK: up to 14 working days

• International: up to 28 working days

These are estimates. Delivery can take longer at busy times such as Christmas, and customs checks can add time.

Shipping rates

The full list of countries we ship to is shown at checkout. We use a tracked courier of our choice. All international orders are tracked and insured.

Customs and import charges

• EU and US orders: all customs and import fees are included in the price. There is nothing extra to pay on delivery.

• All other countries: your local customs authority may charge import duties or taxes when your order arrives. These are the buyer's responsibility, so please check with your local customs office before ordering if you're unsure.

Changing or cancelling an order

Contact us as soon as possible at mail@popcultart.com. We can change the delivery address or cancel for a full refund up until your order is dispatched. Once it has been dispatched, you can still return it under our Refund Policy.

Damaged items

If anything arrives damaged, please email mail@popcultart.com as soon as you can, ideally within 7 days of delivery, with photos of the item and the packaging. Please keep the packaging until we've sorted it out. We'll arrange a replacement or a full refund. See our Refund Policy for details.

Late or missing parcels

If your order hasn't arrived within the delivery times above, email us with your order number. Please let us know within 30 days of the estimated delivery date for UK orders, or 60 days for international orders, so we can open a claim with the courier. If the parcel is lost, we'll send a replacement or give you a full refund.

Delivery address

Please check your address at checkout. We can't be responsible for parcels sent to an incorrect address given at checkout, but if you spot a mistake, contact us straight away and we'll update it if the order hasn't been dispatched yet.

Questions?

Email mail@popcultart.com and we'll get back to you.